Terms and Conditions

By contracting or using the GTrack platform, the client company and its users accept these Terms and Conditions and the Privacy Policy. If you do not agree with them, you must not use the service.

The processing of personal and operational data is governed by our Privacy Policy.

The client company is responsible for managing its users and keeping access credentials confidential.

• Each user must use their own, non-transferable credentials
• The client assigns roles and per-module permissions within the platform
• Any unauthorized use of an account must be reported to GTrack

The platform must be used in accordance with the law and for the client's own transport and fleet management purposes.

• Attempting to breach the platform's security or access other clients' data is not permitted
• Reselling the service or using it for purposes other than those contracted is not permitted
• Driver and vehicle monitoring must comply with applicable labor and data protection regulations
• API integrations must respect the documented technical and usage limits

The service price is calculated from the activated modules and the number of vehicles in the client's fleet, according to the accepted quote.

• Billing is periodic as agreed in the commercial proposal
• Modules can be activated or deactivated effective the next billing period
• The free trial period generates no charges and requires no credit card
• Repeated non-payment may lead to service suspension with prior notice

GTrack and its components (software, trademarks, design, and artificial intelligence models) are the property of GTrack or its licensors. Contracting the service does not transfer intellectual property rights.

Operational data uploaded by the client is and remains the client's property. GTrack processes it solely to provide the service, including generating AI predictions for the client's own operation.

The service is provided for renewable periods as commercially agreed, with no forced long-term contracts.

• The client may terminate the service with the agreed prior notice
• Upon termination, the client may request the export of their operational data
• GTrack may suspend or terminate the service in case of serious breaches of these terms

GTrack is committed to maintaining reasonable levels of availability, security, and backup for the platform. Notwithstanding this:

• AI predictions and alerts are decision support and do not replace the client's operational judgment
• GTrack is not liable for interruptions caused by third parties (connectivity, GPS devices, integrated services)
• GTrack's total liability is limited to the amounts paid for the service in the last twelve months, except in cases of willful misconduct or gross negligence

GTrack may update these terms to reflect changes in the service or in regulations. Relevant changes will be notified with reasonable advance notice through the platform or by email.

If you have questions about these terms, contact us at info@gtrack.io or through our contact page.